Privacy Policy

Flat Fee Tickets ("we," "us," or "our") is operated by Red Flame Media, LLC, a Texas limited liability company based in San Antonio, TX. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit flatfeetickets.com and use our ticketing services.

By using our platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

• Account information: Name, email address, and phone number when you create an account or submit a form
• Organization information: Organization name, league name, and event details when you sign up as an organizer
• Payment information: Payment details are processed securely by Stripe. We do not store credit card numbers, debit card numbers, or bank account details on our servers. All payment processing is handled by Stripe Connect.
• Communication data: Messages, inquiries, and feedback you send to us via forms or email

Information Collected Automatically

• Usage data: Pages visited, time spent on pages, click patterns, and referring URLs
• Device data: Browser type, operating system, screen resolution, and IP address
• Cookies and similar technologies: We use cookies to maintain sessions, remember preferences, and analyze site traffic

How We Use Your Information

We use the information we collect to:

• Provide and maintain our ticketing services
• Process ticket purchases and organizer payouts
• Send transactional emails (order confirmations, event updates, payout notifications)
• Respond to your inquiries and provide customer support
• Improve our platform and develop new features
• Analyze usage patterns to optimize performance
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

Third-Party Services

We use the following third-party services that may collect information:

• Stripe — Payment processing. Stripe's privacy policy: stripe.com/privacy
• LiteSpeed Cache — Website performance optimization
• Google Fonts — Typography delivery
• Elementor — Page rendering

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

Cookies

We use cookies for the following purposes:

• Essential cookies: Required for the platform to function, including session management and security
• Analytics cookies: Help us understand how visitors use the site so we can improve the experience
• Preference cookies: Remember your settings and choices across visits

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Transactional records, including ticket purchases and payouts, are retained for 7 years for tax and legal compliance purposes.

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at careteam@flatfeetickets.com.

Children's Privacy

Flat Fee Tickets is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

Security

We implement reasonable security measures to protect your information, including encrypted data transmission (SSL/TLS), secure payment processing through Stripe, and access controls on our systems. However, no method of electronic transmission or storage is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at: